First, log in with your SwitchGads account. If you don’t have one yet, you can sign up here*insert hyperlink to sign up page*.

Then, go to the page of the device you want to purchase and pick “Pay In Full” if you will pay for the device’s whole price (plus shipping fee) or “Finance From” if you would rather pay by installment (plus shipping fee for the first month.

Once you’ve selected your payment scheme, click “Add To Cart” to add your item into your cart. To place your order, click the “Cart” button on the upper right corner of the screen, then proceed to Checkout.
Fill in the billing details as indicated in the checkout form and select your mode of payment. Once everything’s filled up, click “Place Order” so we can start processing your order.

Orders that are placed before 1PM (EST) will be shipped on the same day. When placed beyond 1PM (EST), your order will be shipped the following day.

Not at the moment! Our maximum number of orders at a time is 4 per account.

SwitchGads.com uses the latest graphics and you’re probably using an old browser that doesn’t support our website. You might want to try updating your browser or download a new one that is up to date.

Your transaction data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) server software. The encrypted information of your order, your name, address, credit card and bank details cannot be read by a third party.

Our devices are categorized according to its condition: Good, Mint, and Brand New. It is indicated on the device’s sale page.

Our products are sourced from third party sources. Before we send out our products, we do a thorough inspection to make sure you’re getting products at their best quality and condition.

SwitchGads currently does not offer repairs on new or used items. It would be a great addition in the future though!

It’s probably because that item is out of stock. You can try again when it comes back in stock, which we will notify you if you’re subscribed to our newsletter here*insert hyperlink to newsletter*

Our products are sourced from third party sources. Before we send out our products, we do a thorough inspection to make sure you’re getting products at their best quality and condition.

First, you must have fulfilled 3 months worth of on-time payment in your current plan to be qualified. Upon return, your device should be free of cracks, blemishes, scratches, and any sort of alterations both on its exterior and in its software.

All devices are qualified for Skip The Line. There are currently two pricing tiers to choose from: $9.99* and $14.99*. No downpayment needed, you only have to pay an additional shipping fee for the first month of payments!

To cancel your Skip The Line subscription, kindly send us an email at Help@SwitchGads.com.

For devices that are damaged/altered externally and/or internally, we may take the following actions:

• We will charge you the cost to repair a damaged or altered device.
• We will charge you the suggested retail price of a destroyed/altered device or a non-returned device (which may be greater than what you originally paid for), plus shipping and handling charges.

Yes! Just send us an email at Help@SwitchGads.com and we’ll take care of it. However, this must be done within 20 calendar days after you have received your device/accessory and the following should be accomplished:

• You MUST include your proof of purchase and return form upon returning your device. Otherwise, we will not process your request.
• Your device must be returned with ALL the original accessories/equipment it came with in its package when you received it. 
• There should be NO alterations or damages to your device/accessory. This isn’t just limited to its exterior, as any changes to its software will deem your device unqualified for returns/cancellation/refund.

Additionally:

• Limited edition and other devices (to be indicated) are not eligible for exchange or refund.
• Refunds and exchanges will be less any rebates, restocking fees, and shipping costs.

Yes. Usually, shipping charges for returns are paid for by the customer. Please visit our Start A Return page*insert hyperlink* for the step by step instruction. We recommend that you ship via insured ground service with a tracking number. Lost or damaged packages are beyond our control and is not our responsibility.

Should your device have some damage or alterations on its exterior or software, we may take one or more of the following actions:
• We will not process your request for cancellation.
• We will charge you the cost to repair a damaged or altered device.
• We will charge you the suggested retail price of a destroyed/altered device or a non-returned device (which may be greater than what you originally paid for), plus shipping and handling charges.

Orders placed before 1PM EST will ship on the same day. Beyond that, orders will be shipped the following business day.
You can expect your package to arrive within 2-5 days, depending on your location.

Once you’ve placed an order, it will be immediately shipped if orders were made before 1PM (EST). After that, it is in the hands of the carrier to make sure your package arrives on time. Possible reasons your order may be delayed include:

• Poor weather conditions
• Failed delivery attempts due to the unavailability of recipient
• Temporary technical issues experienced by the carrier
• The delivery address is a P.O. Box – carriers do not usually deliver to a P.O. Box. Indicate your street address instead.
• Difficult access to recipient’s property
• Surge in delivery volume, especially during peak seasons

Please send us an email at Help@SwitchGads.com for assistance.

Yes, we charge a flat rate of $4.99 on top of your order.

Sorry, we don’t offer international shipping as of now.

If you have not yet received your order and it’s already past its estimated time of arrival, please send us an email at Help@SwitchGads.com.

Please refer to the Returns/Cancellations/Refunds section for a step by step guide on how to return your defective device.

All of our products ship with a “Signature Required” upon receipt. Discrimination will be left to the carrier to determine if the signature will be required to receive the package.

We currently accept Credit/Debit cards and Stripe as payment.

Stripe is the world’s leading online payment service because it’s fast, secure, and hassle-free! If you don’t have one yet, you can sign up for one here: https://dashboard.stripe.com/register All you need is a Credit/Debit card that is supported by Stripe, and you’re all set!

Once you’ve created an account, you can use it to pay for your order at Checkout.

SwitchGads supports all major credit cards. Your credit card may have been denied at Checkout for the following reasons:

• Your credit card is expired
• You entered the wrong card number/expiration date
• You have insufficient funds

Contact your respective credit card company to fix any unsettled issues to continue enjoying fast and secure online transactions.

If your order is shipping to an address within New York, local sales tax will be automatically assessed. Otherwise, no sales tax will be collected.